Please know that we aim to provide consistent quality across all properties and your experience does not reflect our usual standards.Thank you for your honesty and once again, we express our sincere apologies for the inconveniences you faced. We sincerely regret if this setup caused an inconvenience during your stay.Your loyalty towards Hilton properties is greatly appreciated and it's disheartening to acknowledge that this experience has left you feeling disappointed.
The suite allocated to you, with its split-level diagram and a TV room accessible via a metal spiral staircase, is indeed unique but it seems it did not meet your expectations.
There's no denying that they are the first people our guests encounter and their initial interactions can truly set the tone for the entire stay.Your feelings of consternation concerning the layout and the design of the room allocated to you were unexpected. These little treats are designed to add a comforting and warm touch to your welcoming experience, and we're so glad they brought you some enjoyment amidst your dissatisfaction.Your acknowledgment of the friendly disposition of the front desk staff upon your arrival is noted and appreciated. It's important to us to understand where we can improve so guest feedback is truly invaluable.Starting on a positive note, it's delightful to hear that you enjoyed our signature hot cookies. Jane, thank you for taking the time to share your thoughts and experiences regarding your recent stay.
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